OTRS (Help Desk + ITSM) 3.1.7

OTRS is the leading open-source Help Desk and IT Service Management (ITSM) solution used by thousands of organizations worldwide, enabling transparency and collaboration for service desk and customer support teams, including those implementing ITIL Best Practices. OTRS Group offers consulting, support, customization and hosting services.

The OTRS enterprise strength Help Desk solution provides a central point of contact for customers and employees to submit service incidents and requests. It enables businesses to deliver high quality service at minimal operational cost and has readily available functionality for automated request monitoring and centralized reporting. With the flexibility of OTRS Help Desk, service organizations can build customized and innovative solutions.

OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident management, problem management, change management and release management.

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